Results from an international survey shed some interesting insights into healthcare’s foray into digitization:
1) A large proportion of patients expect to use digital services in the future.
2) Digital-service use is expected to increase across all age groups.
3) Awareness and process execution are the core drivers of digital-service adoption for patients.
4) The services that Singaporean patients request most show it’s not always necessary to start big.
Source: Biesdorf, S., Niedermann, F. 2014. Healthcare’s digital future. McKinsey & Company, July 2014.