According to the 2022 Gartner Supply Chain Technology User Wants and Needs Survey, supply chain organizations are prioritizing (i) increasing productivity and efficiency, (ii) improving resiliency, continuity, risk and security, and (iii) fostering innovation around new operating models and processes. The report presents the following framework for broader strategic supply chain technology themes for 2023.
Technologies focused on employee engagement, mobile asset optimization, and industry cloud platforms, help in optimizing operational performance. Cyber resilient supply chains, supply chain integration services, and compassable application architecture help in scaling by securely building the connectivity, resiliency, agility and flexibility for growth and maturity. Smart operations and actionable AI are pioneering technologies that help in enhancing decision making by leveraging asset and human connections.
These technologies are expanding and building on technologies focused on ecosystem enablement, sustainability, and digital supply chain twin that have already evolved. These technologies are also forming the building block for new technologies such as multi agent orchestration platforms, logistics platform business models, last-mile delivery, and industrial metaverse that are entering into the landscape.